Returns

 

  • Returns - If you wish to return an item, you need to return the product within 14 days of receipt of goods (Please email us at: returns@micropooch.com to notify us of your return). The cost of return is borne by you. We strongly recommend that you use signed for / trackable delivery as proof of shippment (please note- we cannot be held responsible for any lost or stolen returned goods). Goods returned must still have tags attached, be unused and in the original packing. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

  • In the unlikely event that you wish to return a faulty product, please email us with details prior to returning your item. For UK orders products should be returned via the Royal Mail, delivery tracked & signed for. On receipt we will exchange or refund including postage for the return. For International orders we will refund postage up to a maximum of £20.00 GBP. Please email us before posting. We are not liable to cover any additional international shipping costs incurred, exceeding this amount (directly relating to the customers own country / location) and this is the responsibility of the customer when purchasing goods Internationally.

  • We regret that we cannot be held responsible for non-delivery of returned goods. We strongly recommend that you use signed for / trackable delivery as proof of shippment. Please note- we cannot be held responsible for any lost or stolen non-trackable returned goods. You will need to make a claim directly through your delivery company. 

  • Refunds will be processed within 5 working days, although PayPal / your Credit Card Company may take up to 5 days to credit your account. We will advise you when a refund has been processed.

  • Refunds for unclaimed 'returned to sender' items (as a result of undelivered items, due to consignee absence) will be processed within 5 working day following receipt of returned goods and not before. PayPal / your Credit Card Company may take up to 5 days to credit your account. We will advise you when a refund has been processed.

  • Cancellations - You have the right to cancel your order within 14 days of order receipt, and can do so by emailing us at: contact@micropooch.com

 

 © MICRO POOCH™ 2019 All Rights Reserved.

Bow Wow London

MICRO POOCH Ltd

123B Station Road

LONDON

UNITED KINGDOM

N3 2SP