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  1. MICRO POOCH orders are normally dispatched within 1-2 working days.

  2. All MICRO POOCH deliveries require a signature and can only be delivered to an address, not a Mail Box.

  3. UK deliveries usually take around 1-2 working day from dispatch, but may occasionally take up to 5 working days.

  4. EU Deliveries usually take around 3-5 working days from dispatch, but may occasionally take up to 10 working days.

  5. International Deliveries usually take around 5-10 working days from dispatch, but may occasionally take up to 21 working days (due to customs delays)

  6. International Deliveries - Please note we cannot be held accountable for delays in Customs clearance.

  7. International Deliveries - Customers are liable for any import duties or taxes that may be payable on orders made.

  8. Delivery charges are currently FREE WORLDWIDE DELIVERY UNTIL THE END OF FEBRUARY 2017. Normal delivery charges are £6.50 for the UK, £16.50 for EU countries and Rest of World are only £22.50. 

  9. Undelivered items (due to consignee absence) will be automatically returned the customers local postal depot for collection and stored for 14 working days. Beyond this time all unclaimed items are automatically 'returned to sender' (Micro Pooch Ltd, UK). Please note that this process may take up to 48 working days. Should this situation arise, we will endeavour to inform customers of this matter (prior to the 'return to sender' stage) and supply them with the necessary information (contact details of their local postal dept) to arrange a re-delivery or collection of their item. Please note we cannot be held accountable for customers choosing to leave undelivered items (due to consignee absence) unclaimed for. Refunds for unclaimed 'returned to sender' items will be processed within 5 working day following receipt of returned goods and not before. 

Please note - It is our general policy to try to resolve all issues with our customers directly. Any claims of 'non-delivery of goods' following tracking information that informs otherwise (such as; non delivery due to consignee absence / unclaimed item returned to sender) however, would need to be made directly with PayPal and will require your shipment's 'Tracking reference number' (and the information this provides), as proof of non-delivery.

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