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Terms & Conditions


  1. All payments, including Credit card Payments, are processed and secured by Paypal directly on their site and are completely secure.

  2. All Payments are taken in GBP, Pounds Sterling, even though there is the option on the site to view in several currencies.

  3. International Currencies displayed are only a guide, currencies fluctuate regularly, we update our currency exchange rates once a month.

  4. Goods will normally be despatched with 2 working days. Length of delivery will vary please refer to delivery information.

  5. All goods require a signature and cannot be delivered to mail boxes.

  6. We reserve the right to refuse orders at our discretion.

  7. If you wish to return an item, you need to return the product within 14 days. The cost of return is borne by you. Goods returned must still have tags attached, be unused and in the original packing. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

  8. In the unlikely event that you wish to return a faulty product, please email us with details and return to us as advised. On receipt we will exchange or refund including postage for the return.

  9. For International orders it is the buyer’s responsibility to pay any import duties or taxes that may be due on any purchases.

  10. Please be aware that we have described and portrayed our products to the best of our abilities on this website, but images and colours can look different on computers to reality, and can differ from computer to computer.

  11. We treat your data seriously, do not share it with any third parties with the exception of our Delivery Company and adhere to the Data protection Act. For more information read our Privacy Policy.

  12. When you place an order, you will receive an e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be created until your payment has been approved by us and we have debited your credit or debit card.

Privacy Policy


  1. MICRO POOCH uses a number of cookies on the website that are required to run the website or to enhance the website. A full list of the cookies and their purpose can be found here.

  2. MICRO POOCH  operate under the Data Protection Act. You are entitled to request details of your Data held by us at any time.

  3. MICRO POOCH  do not pass your Data to Third Parties with the exception of our Delivery Company for Delivery Purposes.

  4. Payments are directed to PayPal’s own website and payment data taken in accordance with their Data Policy.

  5. MICRO POOCH  will store your data securely and only use it to fulfil your order, and to occasionally keep you up to date with products and offers that MICRO POOCH  may have. You can opt out of offers by notifying us via email or letter, or by using unsubscribe buttons on emails.

Cookie Policy


When you visit we collect standard internet log information and details of visitor behaviour patterns. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

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